Create Incident
Use this form for service interruption, access issues, system errors, device concerns, and urgent support needs.
Dashboard
Live ticket overview for open incidents, ownership, priority, and recent activity.
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My Requests
Users will be able to search by requestor email or ticket number.
Next step: connect this panel to the D1 incidents API and filter by requestor email.
Knowledge Base
Self-help guides to resolve common issues before creating a ticket.
RMS Cloud login issue
Try basic access checks before escalating to IT.
Email password reset / forwarding
Steps for locked accounts, password reset, MFA, and email forwarding concerns.
Report phishing email
Know what to do before clicking links or downloading attachments.
Choose a guide
Select View Guide to see troubleshooting steps. Create a ticket only if the issue remains unresolved.
Service Catalog
Start standard requests and common ticket types using guided templates.
RMS Cloud Login Issue
Create a ticket when the Knowledge Base steps did not resolve the PMS access issue.
Email Password Reset / Forwarding
For locked accounts, forgotten passwords, MFA concerns, or email forwarding requests.
Report Phishing Email
For suspicious sender, links, attachments, spoofing, or credential-harvesting reports.
New User Access
For onboarding access to email, PMS, shared folders, and standard business applications.
Device / Workstation Request
For laptop, desktop, peripheral, printer, or workstation support requests.
PMS / Application Access
For RMS Cloud, guest-facing tools, and business application access or permission changes.