Discovery Hospitality Corporation

Submit Request / Incident

Online · PWA Ready

Create Incident

Use this form for service interruption, access issues, system errors, device concerns, and urgent support needs.

1. Log
2. Classify
3. Assign
4. Resolve
Owner may be auto-suggested based on category. Backend should send the email notification.
Impact
Calculated from Impact + Urgency following ITIL prioritization practice.

Dashboard

Live ticket overview for open incidents, ownership, priority, and recent activity.

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Total Tickets--All logged incidents
Open Tickets--Status: New / Open
Critical / High--P1 + P2 watchlist
Unassigned--Needs routing check
Ticket No. Subject Property Priority Owner Status Created Action
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My Requests

Users will be able to search by requestor email or ticket number.

Next step: connect this panel to the D1 incidents API and filter by requestor email.

Knowledge Base

Self-help guides to resolve common issues before creating a ticket.

RMS Cloud login issue

Try basic access checks before escalating to IT.

Email password reset / forwarding

Steps for locked accounts, password reset, MFA, and email forwarding concerns.

Report phishing email

Know what to do before clicking links or downloading attachments.

Choose a guide

Select View Guide to see troubleshooting steps. Create a ticket only if the issue remains unresolved.

Service Catalog

Start standard requests and common ticket types using guided templates.

RMS Cloud Login Issue

Create a ticket when the Knowledge Base steps did not resolve the PMS access issue.

Email Password Reset / Forwarding

For locked accounts, forgotten passwords, MFA concerns, or email forwarding requests.

Report Phishing Email

For suspicious sender, links, attachments, spoofing, or credential-harvesting reports.

New User Access

For onboarding access to email, PMS, shared folders, and standard business applications.

Device / Workstation Request

For laptop, desktop, peripheral, printer, or workstation support requests.

PMS / Application Access

For RMS Cloud, guest-facing tools, and business application access or permission changes.